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Books

Chantal

released her first book

July 2021

Every profession has its unwritten rules which practitioners learn through on-the-job training. Being a claims adjuster is no different, except that insurers expect the claims department to shoulder more and more duties with less personnel-- leaving little time for training from seasoned adjusters. This is exacerbated by the "brain drain" of the Baby Boomers leaving and no clear educational process for adjusters.

The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling will help the adjuster:

  • Write better reservation of rights letters

  • Handle irate insureds and claimants in a more professional manner

  • Understand how to read an estimate and medical records.

The Art of Adjusting Book Cover

INTERVIEWS and VIDEOS

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Chantal Roberts is interviewed by Property Casualty 360 about agritainment, cannabis, and hemp crops in this article.
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PODCAST

October 5, 2018

Interview by Kevin Quinley of Quinley Risk Associates on insurance claim issues in medical marijuana

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VLOG

Completed

The Art of Adjusting is a vlog to help professionals and laypeople understand claims. 

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CANNABIS

June 15, 2020

Interviewed by Alicja Grzadkowska of Insurance Business America on policy 

missteps in the cannabis space 

SPEAKING ENGAGEMENTS

To see my speaking engagements, please click here

ARTICLES

To read my articles, please click here

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Office:  913-335-0612      Mobile: 501-475-5887

Address: P.O. Box 4676  Olathe, KS  66063

Copyright 2025 CMR Consulting.  All rights reserved.

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