Chantal
releases her first book

Every profession has its unwritten rules which practitioners learn through on-the-job training. Being a claims adjuster is no different, except that insurers expect the claims department to shoulder more and more duties with less personnel-- leaving little time for training from seasoned adjusters. This is exacerbated by the "brain drain" of the Baby Boomers leaving and no clear educational process for adjusters.

The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling will help the adjuster:

  • Write better reservation of rights letters

  • Handle irate insureds and claimants in a more professional manner

  • Understand how to read an estimate and medical records.

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INTERVIEWS and VIDEOS

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PODCAST

October 5, 2018

Interview by Kevin Quinley of Quinley Risk Associates on insurance claim issues in medical marijuana

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VLOG

Ongoing

The Art of Adjusting is a vlog to help professionals and laypeople understand claims. 

CANNABIS

June 15, 2020

Interviewed by Alicja Grzadkowska of Insurance Business America on policy 

missteps in the cannabis space 

SPEAKING ENGAGEMENTS

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ARTICLES

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