What is it you do, exactly?
I am often asked that question by both attorneys and lay people.
I am a former adjuster and claim director with 20+ years' experience.
As an expert witness, attorneys will hire me to help jurors understand the insurance environment-- specifically as it relates to claims. Experts can be qualified by knowledge, skill, experience, training, or education per Federal Rule of Evidence 702. But attorneys do not have to solely use my expertise in the courtroom. Attorneys may use my expertise as a consultant, which means they will hire me to help them understand a claim or a particular feature of a claim.
Lay people may hire me as well as a consultant. I do not sell insurance, but I may be able to notice gaps in the insurance policy and help them become fully covered with the aid of their agent. I am not a licensed public adjuster, and I am unable to adjust any claims for an individual.
Finally, because I was a claim director and oversaw the education of adjusters, I am experienced in teaching claims departments on adjusting best practices. I am available as a trainer for adjusters.
Please feel free to contact me if you have additional questions regarding my services.
Chantal M. Roberts, CPCU, AIC, RPA